Dear Valued Customer,
Due to unprecedented market conditions, we felt it necessary to provide you this notice about the current state of the global supply chain for specialty chemicals and parts. As part of our mission to be a true “partner” to our customers and not simply a “vendor”, we are sharing these updates with you in the hopes that they will assist you in making important decisions. Drastic and rapid changes in our industry are taking place that have the potential to impact your business and that of your customers.
We are experiencing a global supply chain crisis in our industry that we have never seen in the nearly 38-year history of the company. The two main effects of this disruption are price increases and extended lead times. Additionally, AES experienced disruptions with our on-going technician training, along with labor shortages. We are doing everything we can to work this through, our clients may still experience longer than normal lead times for technician visits. Please plan early as you prepare your aquatic facility for the season ahead.
Please bear with us as we overcome new challenges daily in our attempt to serve you and your equipment / service needs.
If you have any specific questions or concerns, please do not hesitate to contact us.